Complaints Policy

Introduction and Statement of Intent

The Wessex MAT takes all concerns or complaints seriously. Taking informal concerns seriously at the earliest stage reduces the numbers of formal complaints and reflects the commitment to working effectively with all members of the community.

This policy aims to ensure that:
• as far as is possible, all concerns will be dealt with as informally as possible
• all complaints are dealt with as quickly and sensitively as possible, and by the person best able to do so
• where a formal process is required, the steps involved are clearly outlined
• everyone is aware of their responsibilities

The emphasis is to understand, look into the concern and resolve the complaint as early as possible.

The appropriate form for submitting a complaint can be found in the policy below.